Delivery and Availability Information

Our team operates between 9am and 5pm (Closed Sundays and Bank Holidays) 

Please Note: Delivery time starts from when the goods come into our stock. If we have it in stock and you order in time for today's courier we ship it today. 


Delivery Destinations

We currently deliver to the UK. 


Free Shipping

Free shipping applies to orders over £50 (Except some furniture, any charges will be detailed in the product's description)

 

Availability 

For general goods we package and ship the same day if ordered ealry enough. For larger items delivery is typically 7-14 working days.

Selected products marked In stock are supplied direct from the manufacturer, delivery times can vary for these products. Please contact us for the latest delivery times before placing an order.

Delays

All the delivery timescales are estimates based on manufacturer supplied estimates and past experience.

We will keep you updated on your order if it is going to be longer than the typical delivery time.

Please note our delivery times are based on manufacturer supplied estimates, if the supply time extends our delivery time will extend. This is beyond our control. We suggest you confirm your delivery date with is in advance, so that we can select a delivery date with adaquate allowance for delays.


Prams / Pushchairs / Buggies / Pram Accessory Delivery Times


Prams and pram accessories such as footmuffs and changing bags can take up to 6 weeks from order if not in stock. We will advise you of the estimated delivery time. Some of the luxury brands prams can take up to 8 weeks. Customers are advised to order early. Most brands regularly go out of stock of different models/colours across their range, randomly throughout the year.

 

Babygear is not liable for delayed deliveries where a pram or other product is delayed by the manufacturer or a courier. We regret we are unable to offer loans in those circumstances.


Working Days means Monday to Friday and exclude Bank Holidays. The manufacturers do not open at weekends, so nothing ships from them during weekends. We cannot get delivery information from suppliers during the weekend and on occasions there can be more demand for a certain product, across all UK retailers, than the supplier can satisfy once they open on Monday. 


Once dispatched the courier service will typically deliver to most areas within 48 hours. Postal delivery are usually 24-48 hours.


Lost or Damaged orders

You must inform us within two working days of your delivery notification if goods are lost in transit, or if the item is damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. for damaged items please mark “damaged” when signing. If electronic signature advise the driver, they have a procedure for that and are happy to report it.

 

Please quote your order number in all correspondence. 

 

If you fail to report a late or damaged delivery beyond what the courier will accept Babygear will be unable to rectify the problem or reimburse you for the loss.

 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. 


Back Orders

 

If your item is not in stock, we will back order it for you.

 

Delivery Areas

 

We deliver to UK Post Codes in the nationally recognised UK Post Code Zones 1 -3*

 

Zone 1 Mainland England, Wales and Southern Scotland

Zone 2 Scottish Highland & Islands

Zone 3 Isle of Man & Scilly Isles

 

*Furniture Delivery

 

Some Furniture is delivered directly from the manufacturer, unfortunately they currently only deliver to UK Zone 1 Post Codes.



Returns


We cannot accept returns at the store, please do not bring items in we will not be able to accept them.


Unwanted return items need to be shipped to various return centres. Please contact us for a returns authorisation. We will provide you with a return number and the return centre address. Please follow the link below to our terms and conditions, where you will find full details.

     

Click here ....Please see our Terms & Conditions which apply to your order.