Delivery and Availability Information
Update......Unlike many other websites, Babygear does not take payment when you enter your card details at checkout. We ensure we can supply the order first. If an exceptional delivery time has arisen we would let you know, giving you the option to cancel if the delivery time is too long. If delivery time is not exceptional then we will process the payment and fulfil the order.
Free shipping applies to orders over £50 (Except some furniture, these charges will be detailed in the product's description)
When We Ship
For general goods we package and ship the same day if ordered early enough. For larger items delivery can be 7-14 working days. We are happy to provide a more accurate shipping estimate once we know what the item is and where it is going to. Please do ask us.
Pram and Accessories Delivery Times
We try to keep as much in stock as possible however some prams and their accessories can take up to 6 weeks from order if not in stock. This is common and also applies at the Brands own websites. We will advise you of the estimated delivery time. Some of the luxury Brands prams can take up to 8 weeks. Customers are advised to order early. It is a reality that most Brands regularly go out of stock of different models/colours across their range, randomly throughout the year.
Babygear can only react to delivery estimates provided to us by Brands which for some frequently change, we have no control over those estimates and can not accept any liability for delayed deliveries where a pram or other product is delayed by the manufacturer or a courier. We regret we are unable to offer loans in those circumstances.
All the delivery timescales are estimates based on manufacturer supplied estimates and using our past experience of the Brand when advising you. If the supply time extends our delivery time will extend. This is beyond our control. We suggest you confirm your required date with us in advance, so that we can select a delivery date with an adaquate allowance for delays, based on our previous experience with the Brand.
We will keep you updated if your order is going to be longer than the typical delivery time.
Please note The manufacturers do not open at weekends, so nothing ships from them during weekends. We cannot get delivery information from suppliers during the weekend and on occasions there can be more demand for a certain product, across all UK retailers, than the supplier can satisfy once they open on Monday.
Once dispatched the courier service will typically deliver to most areas within 48 hours. Postal delivery are usually 24-48 hours.
Special Offer Delays
Please note some special offers are promotions by the manufacturer, these can occasionally get over subscribed nationally and our normal indicated delivery time may be exceeded. We will always let you know and we can cancel the order at no cost to you. Unlike most other sites, we only process your card for security at checkout we don't request the payment from the card company at that time or until we have accepted the order. Naturally if the delivery time becomes exceptional we would communicate that to you first.
Lost or Damaged orders
You must inform us if the item is damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. for damaged items please mark “damaged” when signing. If they have an electronic signature advise the driver you want to note the damage, they have a procedure for that and are happy to report it.
If you item does not arrive when expected wait and extra day and check the tracking number if we have provided one. Do not wait longer before getting in touch.
Please quote your order number in all correspondence.
If you fail to report a late or damaged delivery beyond what the courier will accept Babygear will be unable to rectify the problem or reimburse you for the loss.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received at the address you provided.
If your item is not in stock, we will back order it for you and advise you. You can of course cancel if the time is unacceptable.
Delivery Destinations and Times
We currently deliver Monday - Friday to the UK only. We will use Royal Mail or a courier such as DPD, DHL, TNT, Hermes Parcel Force. If you need an express service just let us know, we are happy to arrange a more premium service and can send you a payment link email for any additional charge.
We deliver to UK Post Codes in the nationally recognised UK Post Code Zones 1 - 3*
Zone 1 Mainland England, Wales and Southern Scotland
Zone 2 Scottish Highland & Islands
Zone 3 Isle of Man & Scilly Isles
Some furniture items iare delivered directly from the manufacturer, unfortunately they currently only deliver to UK Zone 1 Post Codes.
We cannot accept returns at the store unless authorised in advance, please do not bring items in we will not be able to accept them.
Unwanted returns need to be shipped to various return centres. Please contact us for a returns authorisation. We will provide you with a return number and the return centre address. Please do not bring to the store we cannot forward them on.
Please follow the link below to our terms and conditions, where you will find full details.
Please see our Terms & Conditions which apply to your order.