Delivery and Availability Information
Please note that during the current COVID-19 crisis delivery times may take a little longer. Many suppliers are opertaing their warehouses with limited staff and taking longer to get products out to us.
When We Ship
For most orders we package and ship the same day if ordered early enough. The courier may take up to 2 business days from collection.
For larger items and items direct from the manufacturer delivery can be 3 -14 working days. We are happy to provide a more accurate shipping estimate once we know what the item is and where it is going to. Please do ask us.
Pram and Accessories Delivery Times
Some prams and their accessories can take up to 6 weeks from order if not in stock. This is common and also applies at the Brands own websites. We will advise you of the estimated delivery time. Some of the luxury Brands prams can take up to 12 weeks. Customers are advised to order early. It is a reality that most Brands regularly go out of stock of different models/colours across their range, randomly throughout the year.
Babygear can only offer the delivery estimates provided to us by the Brands, these are estimates, which for some Brands may change, we have no control over those estimates or if they change. Babygear does accept any liability for delayed deliveries where a pram or other product is delayed by the manufacturer or by the courier. We regret we are unable to offer loans for delayed internet orders.
We will keep you updated if your order is going to be longer than the typical delivery time.
Please note The manufacturers do not open at weekends, so nothing ships from them during weekends. We cannot get delivery information from suppliers during the weekend and on occasions there can be more demand for a certain product, across all UK retailers, than the supplier can satisfy once they open on Monday.
Once dispatched the courier service will typically deliver to most areas within 48 hours. Postal delivery are usually 24-48 hours.
Special Offer Delays
Some special offers are national promotions by the manufacturer and can attract exceptional sales, causing the offer to be over-subscribed at the Brand, our normal delivery time may then be exceeded. We will always let you know and you can cancel the order at no cost if the estimated delivery time is too long. Unlike most other web sites, at checkout we only check your card for security purposes, we don't request the payment from the card company at that time or until we have accepted the order.
Free shipping applies to orders over £50 (Except some furniture, where charges will be detailed in the product's description) You can get a shipping estimate for items under £50 by going to the basket, where there is a delivery charge feature. Occasionally our system may quote two prices. Simply pick the lowest charge. If you need express shipping send us an email we will let you know if we can offer it and how much it will be.
Lost or Damaged orders
You must inform us if the item is damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. for damaged items please mark “damaged” when signing. If they have an electronic signature advise the driver you want to note the damage, they have a procedure for that and are happy to report it.
If you item does not arrive when expected wait and extra day and check the tracking number if we have provided one. Do not wait longer before getting in touch.
Please quote your order number in all correspondence.
If you fail to report a late or damaged delivery beyond what the courier will accept Babygear will be unable to rectify the problem or reimburse you for the loss.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received at the address you provided.
If your item is not in stock, we will back order it for you and advise you. You can of course cancel if the time is unacceptable.
Delivery Destinations and Times
We currently deliver Monday - Friday to the UK. We will use Royal Mail or a courier such as DPD, DHL, TNT, Hermes Parcel Force. If you need an express service just let us know, we are happy to arrange a more premium service and can send you a payment link email for any additional charge.
We deliver to UK Post Codes in the nationally recognised UK Post Code Zones 1 - 3*
Zone 1 Mainland England, Wales and Southern Scotland
Zone 2 Scottish Highland & Islands
Zone 3 Isle of Man & Scilly Isles
Some furniture items are delivered directly from the manufacturer, unfortunately they currently only deliver to UK Zone 1 Post Codes.
We cannot accept returns at the store unless authorised in advance, please do not bring items in, we will not be able to accept them.
Unwanted returns may need to be shipped to various return centres. Please contact us for a returns authorisation. We will provide you with a return number and the return centre address.
Please note Child Car Seats and Isofix Bases devices cannot be returned for refund if they are not wanted. As these are safety devices they cannot be resold as new. These items can be sent back to Babygear or the Brand for warranty repair or replacment by the manufacturer.
Please follow the link below to our terms and conditions, where you will find full details.
Please see our Terms & Conditions which apply to your order.