Delivery and Availability Information
Our team operates between 9am and 5pm (Closed Sundays and Bank Holidays)
Please Note: Delivery time starts from when the goods come into our stock.
We currently deliver to the UK, but we are happy to quote to deliver to other countries. Please get in touch via the contact us with your address details, including postal/Zip code and which items you wish to purchase.
Free shipping applies to orders over £50 (Except some furniture, any charges will be detailed in the product's description)
Availability Status Explained.
In-Stock means available from our own stock or available for shipment from the manufacturer/supplier.
To Order means we will place an order for you with the manufacturer. Bear in mind not every pram or car seat, in every colour can be available all of the time, even at the factory.
Pre Order means the manufacturer has advised us we may begin accepting orders. This is often for new product releases. Please note we have no control over pre order availability. Products are often on the high seas and can be held up by bad weather. It is not uncommon for container ships to arrive off Britain on schedule, but be unable to dock for a week due to bad weather. Followed by a Customs backlog at the port. Occasionally shipments do not contain the products the manufacturer were expecting - We will keep you updated, although some manufacturers provide very limited information or no information at all.
2-3 Working Days Dispatch means the items are usually always in stock. We will always try to ship on the day of the order or the next morning. Occasionally these items may go out of stock if we have unusually high demand for them in-store and online - We will always keep you updated.
7-10 Working Days Dispatch means we will ship immediately if the goods are in our stock holding, but the item may be very popular and regularly go in and out of stock for a day or two. We therefore give a guide time in case we have to order in more stock - We will always keep you updated.
Prams / Pushchairs / Buggies / Pram Accessory Delivery Times
Prams and pram accessories such as footmuffs and changing bags can take up to 6 weeks from order if not in stock. We will advise you of the estimated delivery time. Some of the luxury brands prams can take up to 8 weeks. Customers are advised to order early. Most brands regularly go out of stock of different models/colours across their range, randomly throughout the year.
Babygear is not liable for delayed deliveries where a pram or other product is delayed by the manufacturer or a courier. We regret we are unable to offer loans in those circumstances.
Working Daysmeans Monday to Friday and exclude Bank Holidays. The manufacturers do not open at weekends, so nothing ships from them during weekends. We cannot get delivery information from suppliers during the weekend and on occasions there can be more demand for a certain product, across all UK retailers, than the supplier can satisfy once they open on Monday.
Once dispatched the courier service will typically deliver to most areas within 48 hours. Postal delivery are usually 24-48 hours.
Lost or Damaged orders
You must inform us within two working days of your delivery notification if goods are lost in transit, or if the item is damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. for damaged items please mark “damaged” when signing. If electronic signature advise the driver, they have a procedure for that and are happy to report it.
Please quote your order number in all correspondence.
If you fail to report a late or damaged delivery beyond what the courier will accept Babygear will be unable to rectify the problem or reimburse you for the loss.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order it for you.
We deliver to UK Post Codes in the nationally recognised UK Post Code Zones 1 -3*
Zone 1 Mainland England, Wales and Southern Scotland
Zone 2 Scottish Highland & Islands
Zone 3 Isle of Man & Scilly Isles
Some Furniture is delivered directly from the manufacturer, unfortunately they currently only deliver to UK Zone 1 Post Codes.
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Click here ....Please see our Terms & Conditions which apply to your order.