Delivery and Availability Information
Our team operates between 9am and 5pm (Closed Sundays and Bank Holidays)
Please Note: Delivery time starts from when the goods come into our stock. If we have it in stock and you order in time for today's courier we ship it today.
We currently deliver to the UK.
Free shipping applies to orders over £50 (Except some furniture, any charges will be detailed in the product's description)
Prams / Pushchairs / Buggies / Pram Accessory Delivery Times
Prams and pram accessories such as footmuffs and changing bags can take up to 6 weeks from order if not in stock. We will advise you of the estimated delivery time. Some of the luxury brands prams can take up to 8 weeks. Customers are advised to order early. Most brands regularly go out of stock of different models/colours across their range, randomly throughout the year.
Babygear is not liable for delayed deliveries where a pram or other product is delayed by the manufacturer or a courier. We regret we are unable to offer loans in those circumstances.
Working Daysmeans Monday to Friday and exclude Bank Holidays. The manufacturers do not open at weekends, so nothing ships from them during weekends. We cannot get delivery information from suppliers during the weekend and on occasions there can be more demand for a certain product, across all UK retailers, than the supplier can satisfy once they open on Monday.
Once dispatched the courier service will typically deliver to most areas within 48 hours. Postal delivery are usually 24-48 hours.
Lost or Damaged orders
You must inform us within two working days of your delivery notification if goods are lost in transit, or if the item is damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem. for damaged items please mark “damaged” when signing. If electronic signature advise the driver, they have a procedure for that and are happy to report it.
Please quote your order number in all correspondence.
If you fail to report a late or damaged delivery beyond what the courier will accept Babygear will be unable to rectify the problem or reimburse you for the loss.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order it for you.
We deliver to UK Post Codes in the nationally recognised UK Post Code Zones 1 -3*
Zone 1 Mainland England, Wales and Southern Scotland
Zone 2 Scottish Highland & Islands
Zone 3 Isle of Man & Scilly Isles
Some Furniture is delivered directly from the manufacturer, unfortunately they currently only deliver to UK Zone 1 Post Codes.
We cannot accept returns at the store, please do not bring items in we will not be able to accept them.
Unwanted return items need to be shipped to various return centres. Please contact us for a returns authorisation. We will provide you with a return number and the return centre address. Please follow the link below to our terms and conditions, where you will find full details.
Click here ....
Click here ....Please see our Terms & Conditions which apply to your order.